Archive for October, 2006

Red Auerbach – A Change Agent Dies, Leaving a Lifetime of Wisdom

October 30, 2006

Basketball lost a legend this weekend when Red Auerbach died at the age of 89. Below are some powerful quotes from Auerbach over the years, which I relate (with a comment) to the best practices that other change agents have shared with me these past two years:

  • "An acre of performance is worth a whole world of promise."
    Comment: Change Agents stress vision but execution matters most of all.
  • "The best way to forget ones self is to look at the world with attention and love."
    Comment: Change agents see things not in the context of themselves but in the context of everything else.
  • "Natural abilities are like natural plants; they need pruning by study."
    Comment: Change agents are in is the business of people. Nurture the next generation and the rewards will be rich.
  • "He who believes in nobody knows that he himself is not to be trusted."
    Comment: ‘Nuff said.
  • "The only correct actions are those that demand no explanation and no apology."
    Comment: Juxtapose that quote from Red with Cebrowski’s advice, "be bold, be fast and be specific".

Source for Red’s quotes are: Brainyquote.com

25 Rules for Leaders – Fast Company’s Advice for Change Agents

October 27, 2006

Poking around www.fastcompany.com, I came a across this very neat little article on 25 rules for leaders. Fast Company held an event called RealTime in San Diego that generated a lot of prescriptive advice. Here are those that particularly resonated with me, based on my involvement with change agents:

4. Empower Your People — Turn Them Loose
"Freedom is the greatest when the ground rules are clear. Chalk out the playing field and say, Within those lines, make any decisions you need."
Dick Brown, chairman and CEO of EDS

6. Be Generous With What You Know
"Knowledge sharing is the basis of everything. Share knowledge with reckless abandon."
Tim Sanders, chief solutions officer at Yahoo

7. Expand Your Roster
"Think of your team as not just the people you pay, but as the people who pay you as well."
Feargal Quinn, executive chairman of Superquinn

10. Groom Your People for Success
"Weakness fixing might prevent failure, but strength building leads to excellence. Focus on strength, and manage around weaknesses."
Marcus Buckingham, coauthor of First, Break All the Rules and Now, Discover Your Strengths

12. Embrace Imperfection — Fast!
"Beware of perfect people. They will never propel your enterprise to greatness. They’re too cautious. You’ve got to be fast to be good."
Dick Brown, chairman and CEO of EDS

14. Allow Yourself to Dream
"Dreams are maps. The ability to think about the future is what drives us all to attain."
Dr. Irwin Redlener, president and cofounder of the Children’s Health Fund and president of the Children’s Hospital at Montefiore

23. Be Honest
"The same thing you want from management is what customers want from you: honest communication. Be honest with your customers; tell them everything you know."
Bonnie Reitz, vice president of sales and distribution at Continental Airlines

For the full list, go here.

YoungFeds.org Goes Live – Gen Y Portal Targets Fed Workers to Enhance their Careers

October 25, 2006

The unconstrained thinking and technical prowess of Generation Y now dwarf even Generation X.  Many times on this blog, we have noted the strengths of this generation, and the key role they will play in the ongoing transformation of government. Therefore, it was encouraging to see a new site, youngfeds.org, that targets this audience has gone live this week. From the web site we learn:

"YoungFeds.org is an online and live destination for young professionals working in and with the federal government to meet, network and advance. http://www.youngFeds.org is a project of The Council for Excellence in Government, and is supported by GEICO."

A good article in the Washington Post highlights what the site will be about.   It will be interesting to see what change agents and dialogue emerge through this site. It will also be interesting to see how fast it is adopted and if it becomes a true destination for Generation Y and a little bit of X (35 and under please) to aggregate and share ideas.

Congrats to the Council for pushing this out.

The Change Agents of Elderly Care in Vermont

October 24, 2006

The WSJ put out a simply amazing article yesterday that still has me thinking about the future of elderly care. The change agent at work is Patrick Flood, Commissioner of Vermont’s Department of Aging and Disabilities, who is leading what you can only call a paradigm shift regarding the delivery of elderly care in the United States.

Is it possible that the term “nursing home” will soon fade from our vocabulary? Is it possible that Flood’s program will scale to every state in the country, and that family members will start to recieve payment for taking care of their elders? Consider the following excepts from the article and please share your thoughts:

In an effort being watched around the nation, Vermont is trying to give elderly people choice of where they want to be cared for: in an institution or at home. To create more home-care workers, the state has been paying for family members to care for aging relatives, at about $10 an hour. If Vermont’s program works, it could influence a wider change in the multibillion-dollar industry that cares for the aged.

“We are never going to build another nursing home,” says Patrick Flood, commissioner of Vermont’s Department of Disabilities, Aging and Independent Living. “It is an outdated model.”

As the number of older Americans — and the cost of caring for them — soars, the federal government is pushing efforts like the one in Vermont. Advocates say in-home care could improve the lives of many seniors, while saving the government money. But the idea faces huge hurdles, including opposition from the nursing-home industry and a culture of dispersed, busy families that has become accustomed to having others care for their loved ones.

In July, the federal Centers for Medicare & Medicaid Services announced grants totaling $1.75 billion to states to encourage them to do what Vermont is doing — find alternatives to institutional care. Besides home care, Vermont is encouraging assisted-living facilities, privately run boarding homes for seniors and elder day-care centers. All this would be a big change from the last four decades, during which nursing homes became the dominant, and often only, option for a frail senior dependent on federal programs.

For more than 40 years, federal law has said that poor seniors are automatically entitled to nursing-home care. That has sent hundreds of billions of dollars to nursing homes. But in-home care hasn’t been considered an entitlement equally eligible for government funds.

“It is a crazy situation,” says Vermont’s Commissioner Flood. “The service that people don’t want and is more expensive” is guaranteed by the government, while “the service people prefer and is cheaper, isn’t.”

What Continent Embraces the Language of Change Agents the Most?

October 23, 2006

At the beginning of the change agent project, I set up a series of "Google Alerts" around key words used in the news. Each day I am emailed a listing of articles that are generated by Google and feature the key words I am most interested in. For two years I have read the alert on "change agents" and it struck me over the weekend what continents most often embrace those words.

North America is clearly in the lead and uses the term ‘change agent’ in massive amounts of marketing material. This is not surprising as the term is geographially rooted here. What I did find surprising is how little Europe embraces the phrase. Occasionally, I come across a press release on the term, or a passing reference from a European company or institution, but European usage pales in comparison to useage within another continent – Africa.

Nearly 4-5 times a week, I receive alerts that highlight an African leader powerfully embracing the language of change agents. Here is a typical article. Ghana: MP Urges Women to Act As Agents of Change

I can’t explain why African countries use the term more than Europe, but I have a hypothesis. The African continent is one of the most complex and evolving regions on the planet; struggling to connect to globalization. African leaders who come to the United States to study business and globalization bring back with them the concept of change agents, and act within their countries as "agents of change."

I have never been to Africa, but I observe as the rest of the world does the many parts of that mysterious continent where poverty, war, and lack of leadership is the norm. Last night for example, 60 Minutes did an outstanding job taking America into the void that is Darfur within the Sudan.  Stories like this force you to ask: Where are the leaders, where is the accountability, where are the change agents? They all seem no where to be found.

It’s clear that simply embracing the phrase "change agents" across the continent of Africa is not enough. The words must correspond with massive action. But as Africa cries out to the rest of the world for help, keep in mind the areas where change agents are discussed. My guess is that those using the term are at least exploring new ways to help Africa reach a new set of outcomes and solutions.

My thanks to Google for making me think about this.


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